New Call Center Employee Career

New Call Center Employee Career

I don’t think I have seen this anywhere, and if it is, I apologize. I wanted to try to create a career and contribute to the Sims 4 community since they have given me so much. I know they had a little bit of something similar with the Tech Guru career track from City Living, but it didn’t stay in the call center field. 

There are plenty of people (including myself) who have worked in this field and why not let your Sims suffer the same fate? I used my knowledge as well as a little bit of researched knowledge (to get up to 10 career levels) for this mod. It was tested and working. Report any problems if you experience them.

You can download it here. (GoogleDrive, ad free)

There are 10 total career levels, no branches. I’ve utilized the Charisma, Logic, and Writing skill for this career.

Level 1 - Telemarketer: Have you ever received a phone call from a strange number and answered only to listen to some poor sob’s speech about surveys and products that you don’t want? Well, you’re that poor sob and it’s your job to give surveys and promote products to unsuspecting persons! Just keep telling yourself you need the Simoleons and hope for a promotion to a better position. M T W T F    $15/h

Level 2 - Customer Support Representative: You’re finally away from that dreaded list of phone numbers and are now taking calls from concerning customers. Just help these worried souls with their problems and force products on them your company wants you to sell! You’ll be making a hefty commission in no time and breaking bank… Or your mind.  T W T F S    $30/h

Level 3 - Saves Agent: It is your job to keep the Nameless Company’s customers under its umbrella by taking over calls from customers who want to quit their plans. Will you be able to keep their business, or watch it flush down the toilet as they argue and hang up the phone? Keep your cool, though, or else Upper Management might give you the boot! M T W T F  $40/h

Level 4 - Quality Assurance: You are now in charge of quality assurance! It is your job to keep track of who is doing their job correctly and insuring quality is brought to each and every call. M T W T F   $50/h

Level 5 - Trainer: Someone thought you knew enough to teach new recruits the reins of operation! You are now in charge of new-hires as they stumble about, wide-eyed and oblivious to what is about to be wrought upon them. Remember, you are the ultimate selling point for this job, so make it fun and enjoyable! M T W T F   $60/h

Level 6 - Team Leader: Congratulations; you no longer have to take calls for eight hours a day! The downside? You must take over escalated calls and take screaming customers’ complaints with a professional attitude. You are also in charge of the average lackey whose questions you once asked. Remember! Professionalism above all else… And keep that smile on your face! M T W T F   $70/h

Level 7 - HR: You graduated from overseeing the weary lackeys and are now in charge of filing personal complaints and up-keeping the well-being of those below. You are also in charge of recruitment, so choose well! T W T S   $90/h

Level 8 - Call Center Manager: Long are the days past spending eight hours forcing cheer to rude customers or taking over escalated catastrophes. Instead, you are in charge of keeping a smooth and positive atmosphere while handling the company’s budget for better gear. Being on top is where it’s at. You wonder if it could get any better.  M T W T F   $110/h

Level 9 - Operational Manager: You’re now above the rest, maintaining operation in the facility. It is your job to meet with lower management and the IT department to determine how well things are running and if improvement is needed. Of course, most days, do you really need to do those things? M T W T   $130/h

Level 10 - Customer Service Director: On top of the food chain, you are responsible for the development, continuous improvement, and delivery of customer service. You decide who to promote or fire, and what the company will undergo to make things run as smoothly and as positively as possible. Good luck, chief. You made it a long ways. M T W T  $175/h