Over the past few decades, technology has changed our life entirely, and you can observe the change in your surroundings. As there is a mobile application for everything, whether for food delivery, salon, laundry, or courier delivery. Technology has brought everything to your fingertip.
Talking about courier delivery apps, we can say it is a must needed business for countless businesses. Because the craze of online shopping is making the courier delivery market a million-dollar industry. Research shows that over the next few years, the business of courier delivery services will gear up with some drastic changes.
It is all due to the high demand for courier delivery services. To save time, more and more people order products online, whether it's household or electronic. This gives a significant push to online shopping and delivery services that result in increasingly high demand for courier delivery services.
The demand for the courier delivery business is increasing rapidly, and this is the right time to invest in a courier delivery app development business. But only investment is not essential; you need to make a proper plan for this and should know what features you should have in your courier delivery application.
As there is a high demand and tough competition out there, we have listed some of the essential features that you must have in your courier delivery app to attract customers. Let's take a quick look at that:
The competition for online delivery services is pretty high, as everyday business owners are coming up with new strategies, functionalities, and features to offer the best to their customers. Undoubtedly, the competition is high, so make efforts to shine differently in the crowd; here is the list of features that need to be uncompromisingly incorporated into the courier delivery application.
This is the must-have feature in the courier delivery application because it helps administrators chat with users and delivery executives. This coordinated effort results in a better quality of services. When you have a chat with your customers, this builds a bridge of trust between you and your users, resulting in improved revenue. Most importantly, this real-time or continuous communication with the customers and delivery boys can also streamline the delivery process and helps your company to meet deadlines.
There should be a packaging option in your courier delivery app. This feature facilitates the users to get the special packaging to prevent any possible damage during the delivery process. In the case of essential items, users can choose the packaging option to ensure their safety.
You just need to incorporate this feature into your app and let the user decide whether they need it or not. You can add this feature as an additional or chargeable service for app users. You can decide on charges on the basis of size and the material of packaging.
You can add this option to your app to generate revenue. Incorporate this feature into your mobile courier app to offer fast delivery services or same-day delivery services to your valuable customers.
Amazon Prime is the best example of premium delivery services as it offers free two-day shipping on over 100 million items. Amazon prime customers even get same-day delivery services in some selected cities.
In simple words, you can premium delivery services means you are getting accessible or the same delivery services by paying some extra amount.This will be an optional feature for customers. They can decide whether they need regular delivery services or premium services with additional features.
Another name in the list of essential features is real-time tracking of the package. One can integrate this feature in all three versions of the on-demand courier delivery app- user, admin, and driver. In the customer's version, users can track the location of their package in real-time.
The best thing about this feature is that it plays a vital role in increasing customer satisfaction as your customers can remain assured of the location of their package and delivery status at any point. Similarly, the main will also have the power to find the nearest driver for delivering that package in urgency.
They can track the nearby driver and can contact them for quick delivery. You can find multiple routes for delivery, and your application users can add multiple delivery addresses to their lists of preferred places.
Push notifications are essential for every courier delivery application. With push notifications, you can give your customers live updates and real-time delivery status. With the help of this feature, your app can send notifications for the current stage, estimated time of delivery, and a change in the time or route of delivery. You can also send a driver's Notification with this feature. Moreover, it helps you engage customers and enhance the transparency of your business model. You can even send messages to your customers about various offers and discounts.
Like other online delivery applications, your courier delivery app needs to integrate payment gateways to allow your customers to pay through any means they like. You must integrate different payments modes into your app, including top-up wallet, bank transfer, credit/debit card, etc. If your business is associated with an eCommerce company, you can also provide cash on delivery services. Payment integration on your courier delivery app allows your users to instantly receive a digital receipt containing necessary information like time and date of delivery, item description, and other charges.
Developing a courier delivery app can be easy for you, but scaling that app in a competitive market can be tedious. There is vast market competition, and every business owner tries their best to make a place in search engine results. If you are also looking for the same, it will be beneficial for you to add features that give ease and benefits to the user to get back to your app. The essential features listed above give you a broad idea of what your courier delivery app should be equipped with. However, you can also take the help of a professional to make the best scalable app for your business.