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Customer Experience - Blog Posts

3 years ago

The best and worst banks in South Africa – according to customers.

The best and worst banks in South Africa – according to customers
businesstech.co.za
BrandsEye has published its 2021 South African Banking Sentiment Index, revealing how consumers feel about the big retail banks in the count
solarcityza.com

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6 years ago

When people ask me what cut of meat they should get for a specific recipe and I recommend a thing and they go with something completely different and probably wrong because what do I know about meat it’s not like I work at a meat market

retail though


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5 years ago
Digitalization is streamlining the retail banking tasks while restructuring it according to the expectations of the modern customer.

Digital transformation is transforming industries beyond recognition. Not only does the digital revolution simplify tasks but also makes them more transparent. Retail banking is one such sector where digitalization has immense potential. Especially as the conventional systems are getting outdated and the older workforce aware of the hardcoded methods is retiring, banks are under high pressure to digitalize their systems.

Although the greatest advantage of the traditional banking system has been the trust factor, consumers are increasingly shifting towards new players such as Google, Amazon, and Apple because of the convenience in transactions offered by them. Customer preference is also putting the retail banking under pressure to digitalize. 


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5 years ago
New technologies are driving deeper customer engagement by eliminating barriers to interaction between customers and brands.

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6 years ago

The Importance of AI in Automation

The Importance Of AI In Automation

In this race for applying AI in unique and attractive ways, an important piece of the AI learning curve is missing—the flashy AI technology used at the front end cannot be fully appreciated without a complex infrastructure that comprises end-to-end process automation. Read More


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