Customer Experience - Blog Posts
The best and worst banks in South Africa – according to customers.
When people ask me what cut of meat they should get for a specific recipe and I recommend a thing and they go with something completely different and probably wrong because what do I know about meat it’s not like I work at a meat market
retail though
Digital transformation is transforming industries beyond recognition. Not only does the digital revolution simplify tasks but also makes them more transparent. Retail banking is one such sector where digitalization has immense potential. Especially as the conventional systems are getting outdated and the older workforce aware of the hardcoded methods is retiring, banks are under high pressure to digitalize their systems.
Although the greatest advantage of the traditional banking system has been the trust factor, consumers are increasingly shifting towards new players such as Google, Amazon, and Apple because of the convenience in transactions offered by them. Customer preference is also putting the retail banking under pressure to digitalize.
The Importance of AI in Automation
In this race for applying AI in unique and attractive ways, an important piece of the AI learning curve is missing—the flashy AI technology used at the front end cannot be fully appreciated without a complex infrastructure that comprises end-to-end process automation. Read More