Customer Service - Blog Posts
Me in my day job: Alright ma’am your total is 17 dollars, can I please have a name for the order?
Customer: Yes
Me:
Customer:
Me:
Customer:
Me: an. And what. What’s the name? For your order?
Customer: oh yeah- it’s *insert name idk like Alice*
Customer service jobs are awesome!! I'm just so happy happy happy even when customers berate and personally insult me!! Happy happy happy all the time!!
"aaaaaand cut"
*grabs camera* i almost quit on the spot and i will be getting so drunk that i will forget today ever happened. please help
i sit at the podium
the customer hears my voice booming from above saying
"WOULD YOU LIKE A BAG?"
Cashiers should not only have chairs, they should have raised platforms to sit on so they can look down at anyone who purchases anything
Enemies to lovers but it's just opening and closing shift workers
Now that we've discovered the First-Ever Complaint Letter, perhaps we will discover other firsts among ancient cuneiform tablets baked in long-long-ago city fires. Like, oh, I don't know... How about the First-Recorded Karen?
"O, Tara-Nuwusu, since your father's death, you are the head of your household, and as such, we, the elders of the town, implore you to curb your venerable mother's behavior. Her sharp tongue and endless demands are an affliction to us all. Day after day, she lurks at the gate of the town, seeking those with whom she may take offense and make undignified scenes. Please, Tara-Nuwusu, [...] diligently, for the sake of your name and lineage, and speak to your mother, and [...] to her that she cannot insist on [?receiving] goods without price, as compensation for ill-treatment she has [?imagined/?alleged], nor may she overturn the stalls of vendors who refuse her demands. O, Tara-Nuwusu, we do not wish to bind and confine your venerable mother, but she daily [...] peace of the city with her behavior, and if you cannot control her, we must regretfully subject you and your family to [?humiliation]."
Customer: Would you recommend the spicy nuggets?
Me: If you like spicy food you'll love the spicy nuggets :)
Customer: Ugh, I fucking hate spicy food :(
Me: ... Are... Are you being sarcastic?
Customer: No 😡
Me:
Customer:
Me:
Customer:
Me: ...Then I wouldn't recommend the spicy nuggets for you, Sir....
This is a real interaction I just had with a customer. Why are you wasting my time?? It's in the fucking name! SPICY nuggets!!
Working in food has made me realize how many people will come into a restaurant like 2 mins before it closes and order a full meal. Like gurl my drawer is already gone, the people in the kitchen have taken all their utensils to dish, almost all the food is sold out. And they will get SO PISSED about this like lady in the time it took to have this conversation we've literally closed 😊😃
Customers are valuable. Therefore, it is important that we treat them well!
Yes, sir, OF COURSE I'll check that you got your 10% senior's discount on your $5.95 sandwich. By the way, have you heard that there are people in third world countries who are literally sucking the marrow out of old bones to eat because they have nothing else?
Uber? Lyft? What the hell is going on?
Ever had to contact customer support and heard over an automated voice instead of a human? How about contacting them and once you explain to them your issues only for them to give you ready-made responses as they haven't clue of what you're talking about? Well, that's been my excrcuiating experience as a driver for both companies at the same time. So, let's dive into how ludicrous it's been.
Let's start with Uber since it's rich with crazy stories. Uber has kind of a fair hourly wage going $25-30. You can receive payments on weekly basis like most jobs and contracts. Or you can have instant access to your money and even cash out once you've finished your shift with the Pro Card. Of course, I would choose the latter because why not? Normally I cash out directly to my debit card and needed I new one some time ago. I went in to change the details for the new card and had to undergo a security code verification via text message. I never received it so I had to contact support. I explained the issue I had and was told to whilelist my phone number from a text message. That's strange. How come I can receive text messages from Pro Card just fine when logging in, but not for this? Because this didn't work. I thought that this had to be a problem in their end. Now, a good tech support agent would troubleshoot such an issue should a solution like that not work. Not here; they "took it to further support" (Bear with here. I couldn't remember exactly what they said.) in order to resolve my issue. Their response: logout and in, reinstall the app and restart my phone. None of that worked because it's the most half-assed set of solutions of all time. Imagine if EA told you do that with their games you try to boot up. It'll just add the notoriety they're known for having.
It didn't feel like I was chatting with a human, so I decided to call support for a better chance. I had to wait (Get ready for this) ONE MOTHERFUCKING HOUR just to talk with someone. I can't believe I had the patience for that. I finally get to talk with an agent, only for them to tell me the same. Damn. Thing. Dude, what the fuck? Is Uber run by Skynet or something?! I kept contacting until I remembered why I had to whitelist the phone number I've been using with my account: it's because it's believed that it was being blocked by the provider. The number here is one I had setup for business reasons via TextFree, so I contacted them about it and they told me there was no issue on their end. Is Uber screwing with at this point? But, I went and switched the number on my account to my personal one, thinking that the business number is being assumed to be a VoIP, which is not allowed with some services. I finally get the code needed to finalize debit card changes to my Pro Card account.
Now this next story really interfered with my job significantly. I've been doing rideshare look normal, steady with a consistent schedule I setup for myself. The one thing that annoys me is that I have to verify my facial identity every once in a while. I mean, you know what I look like. Nothing too drastic has changed about me. So, why do I gotta go through this as I begin the job at a desired time? One day, I randomly go into the trip preferences menu to see it go from this:
To this:
Note: the Uber Eats food delivery preference is suppose to be there, but I didn't take a screenshot before it disappeared.
Of course, I had to talk to an agent. But this was more aggravating. I tried my damnedest to explain this issue. The agent, however, couldn't seem to figure out what I mean. Did they not have any job training? Once that was sorted, the agent said things like "This should be the type of experience for you to have" or "We understand your concern". Do ya, really? Because you should've went deeper into it by now. Continuing with this chat, guess what they told me then: the same solution from the Pro Card "troubleshoot", but that didn't work because THE APP IS NOT THE FUCKING PROBLEM! I disconnected and got in contact with a different agent. This bullshit repeated, but I got a whole new response. I got confirmation of my eligibility to have these preferences, including UberXL, and it was still approved. They also actually spent the time to look into it for a few minutes, although it was longer than. The problem involved the inspection of the vehicle I have registered. They wanted me to show an image of a newly documented inspection, but I don't have to worry about it for another 6 months. In my state at least, (I'm from the USA) I have to perform an annual inspection for legal validity of driving the vehicle, and it's $100. Doing this every 6 months makes no sense and it feels like it'll lead to an endless money pit, as a certain mechanic would say.
After that was sorted, I went back to doing the job like normal, only for it to happen again the next week. Starting to feel like Uber has a grudge against me. I go back to dealing with the same ol' crap more frustrated than ever, even angry, and get an unexpected response: I'm not eligible to perform UberXL rides. Well, isn't this the most inept thing to happen here? I drive a minivan, goddammit. What do you mean I'm not eligible? I just disconnected and almost didn't bother to reach another agent. But, I'm managed to collect myself and get it sorted out like last time. I'm certain this will happen again however.
On the Lyft side of things, the same issue with support, except this is about emblems. Speaking of those emblems, the adhesive is weak sauce. So, I needed new ones. You can order new ones from the site or app with the push of a button. It's suppose to arrive within week, but didn't as that time range passed. I had to contact an agent, but it was hard to do it on the app because for some reason, they have too high of expectations that problems are solved with FAQs. But this is a troubleshooting issue; there's no way they can believe things can work fine that easily all the time. I had to go to the site to get help, and they responded by arranging a new order, which did arrive. Thing is, I've had this problem since I first signed up. I didn't even get my training kit with the cool pink mustache. After those emblems wear out too soon, I had to order another pair. Here's me thinking "Maybe they sorted out that issue with the delivery". But something even worse happened:
And as of the date of this blog post, it's still like this. Why? I even contacted them with this screenshot and they just gave me an automated message saying they'll just reship the emblems. This shouldn't have to be the only way to obtain new emblems beside the Express Hubs, which is too far from where I live. And they didn't arrive this time. If I contact them about any other problem, it'll just be the same type of response instead of troubleshooting.
Now, I don't know too much about the experience with support for riders since I've not used rideshare often. But I'm sure there's similar issues. The fact that this is the type of support we receive is unacceptable. It's as if they only measure their success financially based on the quantity of users. With the money they make, you'd think they could hire more competent employees for tech support, but they just found some random people with barely any tech skills to speak of and brought them in. There's got to be some kind of union strike or something because we can't keep letting them get away with this.
I love when one of those customers come into the shop and they just strut up to the counter and is like "HELLO GIRLS HOW'S EVERYONE TODAY BLAH BLAH HAHA I SAID SOMETHING FUNNY SOMEONE SERVE ME" I mean congrats man the speed with which you made me want to die is record breaking
When people ask me what cut of meat they should get for a specific recipe and I recommend a thing and they go with something completely different and probably wrong because what do I know about meat it’s not like I work at a meat market
retail though
You know the longer that I work in customer service the more I think kids should not be allowed to work here. Not that some of them don't have great work ethic, hell I've had teenagers work better than some adults. It's more to do with customers they say the most vile things about you just for minor things. I Have even had several come in pissed just to use me as and my fellow coworkers as punching bags. It really drags on your mental health I can only imagine the kids going through puberty having to deal with these vile people with a hairline trigger it's gross.
Whoever takes three of the best soda from the breakroom and then doesn't finish it is serial killer behavior
Anybody who complains about customer service not smiling during the busiest time of year is a giant douche
Hands customer a heavy box me" please grab the box on the bottom the handle might tear" customer than proceeds to grab the box by the handle and shake it -_-
I swear customers only show up on a slow day when im doing something that can't be interupted.
Anybody else stay at crappy jobs cause you dont want your coworkers to have a shittier time.
Spreading the message of waving an item in my face instead of using your words is a good way to tell me your an ass
