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Public Transit - Blog Posts

dotmpotter

9 years ago

“A bus map you often see is the same thickness and same color line for the whole network: It makes [agencies] look like they’ve got the whole place covered,” says Wiggins. “That’s to the benefit of them and not to the rider.”

Wiggins thinks transit maps designed around coverage ultimately harm the system as a whole. Instead of using the map to find a bus route that works for a particular trip, riders stick to one specific line whose schedule they know—avoiding the map altogether. The result is a ridership that ends up taking a car more than it otherwise might, and one that objects loudly when the agency proposes a system change that would force them to learn a new route.

“I think with a better map, it actually might facilitate people being able to let go a little bit,” he says. “It stops becoming ‘this is my route and this is what I cling to’ and more of a network you can relate to.”